Privacy Policy

Effective Date: January 1, 2026

Instrumentation Service Group LLC, doing business as ISG and/or Trinity SCADA ("Company," "we," "our," or "us"), respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, contact us, request information, use our online forms, interact with our software platform, or otherwise communicate with us.

This Privacy Policy applies to our website, web forms, customer portals, software services, marketing pages, and related online services that link to this Privacy Policy (collectively, the "Services").

By using our Services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information.

A. Information You Provide Directly

We collect information you voluntarily provide to us, including:

Name
Company name
Job title
Email address
Phone number
Mailing or billing address
Information submitted through contact forms, quote requests, demo requests, support requests, or surveys
Account registration information
Customer support communications
Files, documents, or data you choose to upload or submit
Payment or billing-related information, if applicable

B. Business and Customer Account Information

If you are a customer or prospective customer, we may collect information related to your business, operations, sites, assets, users, and service needs, including:

Company, lease, route, area, or location names
User roles and access permissions
Device, sensor, gateway, or asset identifiers
Service history, support records, and implementation details
Notes, configuration information, and operational preferences

C. Industrial, SCADA, Telemetry, and Device Data

For customers using our SCADA, monitoring, automation, or related software services, we may collect, process, store, or transmit operational data, including:

Sensor readings
Alarm data
Event history
Equipment status
Production data
Tank levels
Pressure, flow, temperature, runtime, or other telemetry
Device metadata, communication status, and diagnostic data
Data entered manually by customer users

This information is generally treated as customer operational data and is used to provide, support, maintain, secure, and improve the Services.

D. Website and Usage Information

When you visit our website or use our online Services, we may automatically collect certain information, including:

IP address
Browser type
Device type
Operating system
Pages viewed
Referring website
Time and date of access
Approximate location derived from IP address
Interactions with website content, forms, emails, or ads
Cookies and similar tracking technologies

E. Payment Information

If you purchase products or services from us, payment information may be collected and processed by third-party payment processors, accounting platforms, or billing systems. We do not intend to store full credit card numbers on our own systems unless specifically disclosed and required for a particular service.

2. How We Use Information

We may use information for the following purposes:

To provide, operate, maintain, and improve our Services
To respond to inquiries, quote requests, demos, and support requests
To create and manage customer accounts
To provide SCADA, telemetry, monitoring, reporting, alarming, analytics, and automation services
To process billing, payments, invoices, and account administration
To configure devices, dashboards, alerts, reports, and customer environments
To communicate with customers and users about service updates, support, security, billing, or administrative matters
To send marketing communications, newsletters, offers, or educational content where permitted
To analyze website performance and user engagement
To troubleshoot technical issues and improve system reliability
To detect, prevent, and respond to fraud, abuse, security incidents, or unauthorized access
To comply with legal, regulatory, accounting, tax, and contractual obligations
To protect our rights, customers, users, employees, systems, and property

3. Cookies and Tracking Technologies

We may use cookies, pixels, tags, analytics tools, and similar technologies to operate our website, remember preferences, improve performance, analyze traffic, and support marketing efforts.

These technologies may collect information such as browser type, device type, pages visited, time spent on pages, referring pages, and interactions with our website or emails.

You can usually control cookies through your browser settings. If you disable cookies, some website features may not function properly.

4. How We Share Information

We do not sell your personal information in the traditional sense. We also do not currently use third-party analytics, advertising, CRM, payment-processing, or tracking tools on our website unless separately disclosed.

We may share information only as reasonably necessary to operate our business, provide the Services, comply with law, protect our rights, or fulfill customer-requested services.

A. Service Providers

If we use vendors, contractors, hosting providers, email providers, billing providers, support tools, communications providers, software providers, or other service providers in the future, we may share information with them only as needed for them to perform services for us or as otherwise permitted by law.

B. Business Customers and Authorized Users

If you use the Services through your employer, company, or organization, information associated with your account and activity may be accessible to authorized administrators or users within that organization.

C. Legal and Safety Reasons

We may disclose information when we believe it is necessary to:

Comply with applicable laws, regulations, subpoenas, court orders, or legal processes
Enforce our agreements, terms, or policies
Protect our rights, property, systems, customers, users, or the public
Detect, investigate, prevent, or respond to fraud, security, or technical issues

D. Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, information may be transferred as part of that transaction, subject to appropriate protections.

5. Customer Operational Data and Customer Responsibility

Customer operational data, including SCADA, telemetry, production, alarm, device, and asset data, remains associated with the applicable customer account. We use this data to provide and support the Services, perform analytics and reporting, troubleshoot issues, maintain system performance, and improve our offerings.

We do not use customer operational data to identify, market to, or profile individuals except as necessary to provide the Services, manage accounts, secure systems, or comply with law.

Customers are solely responsible for the accuracy, legality, ownership, authorization, configuration, use, interpretation, and consequences of any data, instructions, settings, alarms, reports, calculations, automation logic, user access, device connections, field wiring, operational decisions, or business decisions submitted to, configured in, generated by, or acted upon through the Services.

Customers are responsible for ensuring they have the necessary rights, permissions, licenses, authority, and approvals to provide operational data, user information, site information, device data, and other information to us through the Services.

Customers are responsible for independently verifying all data, alarms, reports, calculations, measurements, dashboards, exports, and system outputs before relying on them for operational, safety, regulatory, accounting, financial, production, custody transfer, environmental, or business decisions.

The Services are provided as monitoring, reporting, software, instrumentation, automation, and support tools. Unless expressly agreed in a separate written contract signed by us, the Services are not a substitute for customer supervision, customer safety procedures, field inspections, regulatory compliance programs, professional engineering review, accounting review, custody-transfer verification, or emergency response procedures.

6. Data Retention

We retain information for as long as reasonably necessary to provide the Services, manage customer relationships, comply with legal and accounting obligations, resolve disputes, enforce agreements, maintain backups, and support legitimate business purposes.

Customer operational data may be retained according to the applicable customer agreement, service configuration, data retention settings, or legal requirements.

When information is no longer needed, we may delete, de-identify, aggregate, or securely archive it.

7. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the internet, wireless networks, cellular networks, radio networks, industrial networks, or electronic storage is completely secure or error-free. We cannot guarantee absolute security, uninterrupted operation, perfect accuracy, or continuous availability of information or Services.

Customers and users are responsible for maintaining the confidentiality of usernames, passwords, API keys, tokens, SIM cards, device credentials, network credentials, and other access credentials. Customers are also responsible for controlling user access, promptly removing unauthorized users, protecting field equipment, and maintaining appropriate cybersecurity, physical security, operational security, backup, and emergency procedures.

8. Limitation of Responsibility

To the fullest extent permitted by applicable law, we are not responsible for losses, damages, claims, penalties, fines, production losses, business interruption, lost revenue, lost profits, environmental incidents, safety incidents, equipment damage, regulatory issues, inaccurate data, missed alarms, delayed communications, unauthorized access, customer configuration errors, third-party failures, network failures, cellular failures, power failures, field-device failures, or operational decisions made by customers or third parties based on use of the Services.

Customers assume responsibility for their own operations, compliance, safety, equipment, data validation, user actions, device configuration, and decisions made using or related to the Services. Any specific warranties, service commitments, indemnities, remedies, or liability limits must be stated in a separate written agreement signed by us.

Nothing in this Privacy Policy is intended to limit liability in a way that is not permitted by applicable law.

9. Your Choices

Depending on your relationship with us and applicable law, you may have choices regarding your information, including the ability to:

Request access to certain personal information
Request correction of inaccurate information
Request deletion of certain information
Opt out of certain marketing communications
Manage cookie settings through your browser
Update account information

You may opt out of marketing emails by using the unsubscribe link in the email or by contacting us. We may still send non-marketing communications related to your account, services, billing, support, security, or legal matters.

10. State Privacy Rights

Depending on your state of residence, you may have additional privacy rights under applicable state privacy laws. These rights may include the right to know what personal information we collect, the right to access or delete certain information, the right to correct inaccurate information, the right to opt out of certain data sharing or targeted advertising, and the right to appeal certain privacy decisions.

To exercise privacy rights, contact us using the information listed below.

We will not discriminate against you for exercising privacy rights provided by applicable law.

11. Children’s Privacy

Our Services are intended for business and industrial use and are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will take reasonable steps to delete it.

12. Third-Party Websites and Services

Our website or Services may contain links to third-party websites, tools, platforms, or services. We are not responsible for the privacy practices, content, or security of third parties. You should review the privacy policies of any third-party services you use.

13. International Users

Our Services are operated primarily from the United States. If you access the Services from outside the United States, you understand that your information may be processed and stored in the United States or other locations where our service providers operate.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the Effective Date above. Your continued use of the Services after changes are posted means you accept the updated Privacy Policy.

15. Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us at:

Instrumentation Service Group LLC
PO Box 15
Goddard, KS 67052
Email: sales@isg-us.com
Phone: 316-285-0947
Website: www.isg-us.com